Prof. Dr. Ulla Gläßer, LL.M. (UC Berkeley)

Ulla Gläßer received her training in mediation and negotiation, including postgraduate studies, at the University of California, Berkeley (USA). She is a practising business mediator in conflicts between and within companies and other organisations and advises on the development of conflict management structures and systems. She is also a member of the International Academy of Mediators, the International Advisory Board of the Africa Mediation Association and the Bundesverband Mediation (BM) and is a licenced mediator and BM® trainer.

Ulla Gläßer is co-editor of a commentary on the Mediation Act (Nomos Verlag) as well as several series of publications on Mediation and Conflict Management and a member of the editorial board of Zeitschrift für Konfliktmanagement (ZKM).

Research focus:

• Conflict management in the economy

• Extrajudicial grievance mechanisms in the field of business and human rights

• Court-connected mediation

• Methodology, legal framework and quality assurance of mediation and other extrajudicial conflict resolution procedures